Frequently Asked Questions

An MSP is a Managed Service Provider. Where traditional IT support businesses run on a model where they fix problems after they happen, through proactive management and long term engagement, an MSP will proactively monitor, maintain and update systems. Through engagement and integration, our goals align with your goals.

We offer services for consulting, auditing, and planning, as well as helpdesk and onsite support when it is required. We also offer hosting for email, websites, and domain names. We monitor, maintain and manage all the devices in your network, provide and remove hardware and software.We also do project work; from site relocations, cloud migrations and proactive changes to your network when required.

We always say, no one has ever regretted having a backup. We have a number of backup solutions to match all requirements, including industry compliance requirements. We provide cloud based backup options that are fully encrypted and hosted on Australian servers

Backup is traditionally the replication of a system to an external location, to be restored to the same or different device in the event that restoration is required. These are great for file level recoveries and if allowing a day or more for a full recovery in a disaster scenario is acceptable.
Business Continuity Disaster Recovery (BCDR), is a strategy for minimising downtime and providing a failsafe solution for critical devices (i.e. a server). BCDR strategies usually allow a network to be operational again more quickly after a major failure. These are critical in networks where uptime is highly important

Absolutely. We are here to work with you, not lock you out of your own business. While some people prefer to have us take full care and responsibility, we are happy to work with you and provide full access and transparency to your network and all its associated components. You will always be fully informed of your passwords and access requirements, should you need to have access at any time

Absolutely. We are here to work with you, not lock you out of your own business. While some people prefer to have us taWe offer a number of services and recommend best practices. These include staff education programs, firewalls, backups, password policies, password management tools and more. These processes and procedures are designed to protect your network from the malicious and accidental damage that can occur.ke full care and responsibility, we are happy to work with you and provide full access and transparency to your network and all its associated components. You will always be fully informed of your passwords and access requirements, should you need to have access at any time

When launching a new business, moving location, or changing your IT provider, you already have enough on your plate. We help you avoid the pitfalls associated with IT and technology. We help you avoid costly delays and get your doors open sooner. Enjoy the perks of having a team of proven IT professionals with over 20 years of small business IT support experience. We are able to provide a contract, quote, and deliver on solutions with rapid turnaround times

Yes, we support all manner of Windows systems from workstations, servers, to cloud hosted solutions. We are able to provide all manners of Desktops, Laptops, Servers and accessories for your business needs

Our technicians have had over 20 years of history working with and repairing Apple hardware and systems. We are also an Apple Reseller and can provide competitive quotes, along with setup, installation, and ongoing support for a full end to end solution.

Yes, we have many methods of making multiple sites reliably communicate with one another. We have a number of methods and can deliver a solution that safely protects your data whilst ensuring your team can work productively.

Yes. We have provided a large range of different solutions that allows clients to have their staff
work remotely, ensuring their staff are productive and their data is secure.

Specialist IT provides support to a range of businesses, including contractors, hospitals, and volunteer organisations. Ongoing clients enjoy on-call service for the timeframes agreed in our service agreement.

Yes, we have a range of products we can provide to Organisations registered as a Not for Profit or Charity that are provided with great benefits and at reduced costs.

Due to our rapid emergency response times, our technicians may be on the road. Call first so we can determine the best support option for you.

We have a long history in the Medical, Finance and Manufacturing industries and are aware of the compliance requirements associated with these industries. We are able to help you assess and adjust your network to meet any compliance requirements.

Yes. This service is offered for all businesses under a service agreement and are able to be completed quickly and affordably.

Sure, book a session for an obligation free visit from one of our technicians to get a quote and recommendations on how you can best get your network to where you need it to be. We want to make sure that we’re the best fit for your business

Call us to see how we can tailor our service to suit all your individual business needs. We
service a wide range of clients; from multinational franchises with controlled escalations, to
'mum & dad' businesses where urgency is key. Nominate your preferred contacts while
enjoying full transparency through our online ticket monitoring portal.

Computers, Servers, Cloud Servers, Cloud Services (email, file shares etc), Tablets, Phones, Routers, Networks, Printers… The list goes on. If it connects to your Network, odds are we can help with it. Call us to see if we can support what your system is currently running.

We aim to resolve every request within the first contact every time. Whilst this is not always possible, we also have a number of service agreement options with different levels of response time guarantees. Contact us to discuss an agreement that suits you.

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